A good SCM system will deliver A.the right inventory is in the right place to meet anticipated demand.
What is Supply Chain Management ?In order to enhance their supply chain procedures, businesses employ SCM systems. This comprises the coordination of inventory levels, production timetables, and dissemination channels for idealized efficiency.
Beyond this secured apparatus towards financial conservation also comes with augmented client approval rates. Although precise forecasts and proficient manufacturing hold significant roles within SCM strategy, top priority remains set on the availability of appropriate inventories at designated locations alongside preset time-frames in order to ultimately appease consumers' necessities.
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IKEA has essentially changed the way people shop for furniture. Discuss the pros and cons of this strategy, especially as the company plans to continue to expand in places like Asia and India.
Answer:
um
Explanation:
Question 2 of 20
Lexi wants to open an account where she can access the funds she needs to
pay her rent and other bills any time she wants. Which type of account would
be the best option for Lexi?
OA. A checking account
OB. A certificate of deposit
OC. A savings account
D. A money market account
SUBMIT
The best option for Lexi, who needs access to funds anytime she wants to pay her rent and other bills, would be a checking account (option A).
Checking accounts offer features such as check writing, debit card usage, and online banking, allowing Lexi to conveniently and quickly access her money whenever needed. With a checking account, she can easily pay bills by writing checks or using electronic payment methods.
In contrast, options B and C, a certificate of deposit (CD) and a savings account, respectively, may not be the best fit for Lexi's immediate needs. A CD typically requires the funds to be locked in for a specified period of time, usually ranging from a few months to several years, with limited or no access to the funds until the maturity date.
Option D, a money market account, is another viable choice for Lexi. Money market accounts often offer higher interest rates than traditional savings accounts, and they also provide check-writing and debit card capabilities. However, some money market accounts may have minimum balance requirements or limitations on the number of transactions.
Option A.
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The source of fashion
There are several sources of fashion including ;
Historical and cultural influencesIndividual creativity and expressionWhere does inspiration for fashion come from ?Fashion is deeply entrenched in intertwining cultural and historical eras, as evident from a diversity of global traditional attires and fabrics through to periods like the Victorian-age or 1960s influencing modern fashion.
Similarly, fashion serves as an avenue of expressing an individual's distinct taste and persona; popular figures such as celebrities and those in the media often shape up trends which people adapt accordingly.
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According to O*NET, what are some common skills needed by Financial Analysts? Select four options.
Answer:
1256
Explanation:
hope this helps
does it have numbers or letters
Answer:
The top 2 and bottom 2
Explanation:
I got it correct on edge
Partly as a response to concerns expressed by environmentally conscious consumers, Unilever has introduced its “sustainable Living Brands” of “greener” products. Through product development, sourcing through a sustainability lens and manufacturing efficiencies, opportunities for innovation have opened up for Unilever.
The ‘greener’ product is an example of Unilever’s corporate level strategy for _______ growth.
Select one:
a.
internal
b.
external
c.
responsive
d.
innovative
The ‘greener’ product is an example of Unilever’s corporate-level strategy for innovative growth. Thus, option D is correct.
Unilever has launched its "sustainable Living Brands" of "greener" products, in part in response to concerns voiced by environmentally aware consumers.
Prospects for innovation have arisen for Unilever through product creation, sustainable sourcing, and production efficiency. The 'greener' product is an illustration of Unilever's corporate-level approach to creative expansion. Therefore, it can be concluded that option D is correct.
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Skysong Company began operations in 2025 and determined its ending inventory at cost and at LCNRV at December 31, 2025, and December 31, 2026. This information is presented below.
Cost Net Realized Value
12/31/25 $318,270 $296,260
12/31/26 440,430 422,800
(a) Prepare the journal entries required at December 31, 2025, and December 31, 2026, assuming inventory is recorded at LCNRV and a perpetual inventory system using the cost-of-goods-sold method.
(b) Prepare journal entries required at December 31, 2025, and December 31, 2026, assuming inventory is recorded at LCNRV and a perpetual system using the loss method.
The appropriate journal entries required at December 31, 2025, and December 31, 2026 is; Debit Cost of goods sold $22,010, Credit Allowance to reduce inventory to NRV $22,010 ; Debit Allowance to reduce inventory to NRV $4,380, Credit Cost of goods sold $4,380.
How to prepare the journal entry?Skysong Company Journal entries
a) December 31, 2025
Debit Cost of goods sold $22,010
Credit Allowance to reduce inventory to NRV $22,010
( $318,270 - $296,260 )
December 31, 2026
Debit Allowance to reduce inventory to NRV $4,380
Credit Cost of goods sold $4,380
[( $318,270 - $296,260 ) - ($440,430 - $422,800)]
b) December 31, 2025
Debit Loss due to decline inventory to NRV $29,000
Credit Allowance to reduce inventory to NRV $29,000
( $318,270 - $296,260 )
December 31, 2025
Debit Allowance to reduce inventory to NRV $4,000
Credit Recovery of Inventory loss $4,000
[( $318,270 - $296,260 ) - ($440,430 - $422,800)]
Therefore the entry at dec 31 2025 is to Debit Cost of goods sold with amount of $22,010 and to Credit Allowance to reduce inventory to NRV with the amount of $22,010.
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Computing Earnings per Share Lee Corp. had 200,000 weighted average common shares outstanding in 2020 and 5,000 weighted average preferred shares outstanding in 2020. Lee Corp. reported net income of $450,000 in 2020, and declared and paid $50,000 and $10,000 of common stock and preferred stock dividends, respectively. Compute earnings per share for Lee Corp. for 2020.
Answer:
$2.20 per stock
Explanation:
Earnings per share (EPS) = (net income - preferred dividends) / weighted average stocks outstanding
net income = $450,000 weighted average stocks outstanding = 200,000preferred stock dividends = $10,000earnings per share = ($450,000 - $10,000) / 200,000 = $440,000 / 200,000 = $2.20 per stock
According to the video, what strategy do many banks use with their employees?
They transfer workers to new locations
They hire from other banks
They promote from within
They maintain the current staff
Answer: C
Explanation:
I just took the test
Answer:
The answer is c
Explanation:
a US company owns 80% of interest in a company located on Mars. Martian currency is called The Martian credit during the year the parent company sold inventory that had a cost of 24500 to the subsidiary on account for 28,500 when the exchange was 0.519 to the subsidiary still held one half of the inventory and had not paid the parent company for purchase at the end of the physical year. The unsettled account is denominated in dollars the exchange rate at the fiscal year and was 0.4994 compute the amounts that would be reported for inventory and accounts payable in the subsidiary translated balance sheet the entities functional currency is the Martian credit
The amounts reported for inventory and accounts payable on the subsidiary translated balance sheet are 18,619 Martian credits and 14,217 Martian credits, respectively.
A US-based company that has an 80% stake in a Martian company has to report the assets, liabilities, and equity of its subsidiary on its consolidated financial statements in US dollars. The Martian currency is known as the Martian credit. During the year, the parent company sold inventory with a cost of 24500 to the subsidiary on account for 28,500 when the exchange rate was 0.519 to the subsidiary.
One-half of the inventory still belongs to the subsidiary, and at the end of the physical year, the subsidiary had not paid for the purchase.The account that remained unpaid is denominated in dollars, and the exchange rate was 0.4994 at the end of the fiscal year.
The functional currency of the company is Martian credit, and the dollar amount of the balance sheet needs to be translated into the Martian currency. In order to calculate the inventory and accounts payable, we will use the current rate method. The first step in the calculation is to find the closing rate of the Martian credit to the US dollar.Exchange rate at the fiscal year-end: $1 = 0.4994
Martian creditThe amount reported for inventory on the subsidiary translated balance sheet can be calculated as follows:
Beginning inventory: 12,250 (since the subsidiary still holds one half of the inventory)
Cost of inventory sold to the subsidiary: 24,500
Closing rate of the Martian credit to the US dollar: 0.4994
Martian credit reported inventory = (12,250 + 24,500) × 0.4994 = 18,619
Martian credits The amount reported for accounts payable on the subsidiary translated balance sheet can be calculated as follows:
Beginning accounts payable: 0Amount owed to parent company: 28,500
Closing rate of the Martian credit to the US dollar: 0.4994
Martian credit reported accounts payable = (0 + 28,500) × 0.4994 = 14,217 Martian credits
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The key principle of supply chain management can be best summed up as ________ between multiple firms.
Answer:
Collaboration.
Explanation:
Supply chain management can be defined as the effective and efficient management of the flow of goods and services as well as all of the production processes involved in the transformation of raw materials into finished products that meet the insatiable want and need of the consumers. Generally, the supply chain management involves all the activities associated with planning, execution and supply of finished goods and services to the consumers.
The key principle of supply chain management can be best summed up as collaboration between multiple firms. These multiple firms include a company that is saddled with the responsibility of manufacturing, a wholesaler, and a retailer who typically sells the products to the customers or consumers.
Basically, these three (3) firms or individuals are required to collaborate with each other so as to meet the needs of the customers in a timely manner or fashion and at a fair price too.
why do you think states have licensing requirements for certain occupations?
Answer: to prevent improper use or causing an issue with the thing they have to get a license for
One example of a job benefit is:
a) Salary
b) Uniforms and supplies
c) Health insurance
d) Flexible hours
Answer:
c
explanation:
Answer:
it would be C) health insurance.
What is one of the BEST reasons that a hotel might choose to have laundry on-site services?
Answer:
To improve efficiency and Customer satisfaction
Explanation:
One of the core values of the hotel is to provide alternative and hospitable abode.it is very important to ensure clean environment, hygiene beddings or linens.this will keeps customer happy and keep the company running.
hey honey buches wuv you all <3 *nuzzels nose* UwU
Answer:
aw ty
Explanation:
Wholemark is an Internet order business that sells one popular New Year greeting card once a year. The cost of the paper on which the card is printed is $0.40 per card, and the cost of printing is $0.10 per card. The company receives $3.75 per card sold. Since the cards have the current year printed on them, unsold cards have no salvage value. Their customers are from the four areas: Los Angeles, Santa Monica, Hollywood, and Pasadena. Based on past data, the number of customers from each of the four regions is normally distributed with mean 2,300 and standard deviation 200. (Assume these four are independent.)
What is the optimal production quantity for the card?
Answer:
≈ 9644 quantity of card
Explanation:
given data:
n = 4 regions/areas
mean demand = 2300
standard deviation = 200
cost of card (c) = $0.5
selling price (p) = $3.75
salvage value of card ( v ) = $ 0
The optimal production quantity for the card can be calculated using this formula below
= u + z (0.8667 ) * б
= 9200 + 1.110926 * 400
≈ 9644 quantity of card
First we have to find u
u = n * mean demand
= 4 * 2300 = 9200
next we find the value of Z
Z = ( \(\frac{p-c}{p-v}\) )
= ( 3.75 - 0.5 ) / 3.75 = 0.8667
Z( 0.8667 ) = 1.110926 ( using excel formula : NORMSINV (0.8667 )
next we find б
б = 200\(\sqrt{n}\) = 400
Taylorism emphasises the formal structure, hierarchy of management, the technical requirements and the assumption of rational behaviour Question Attachment: Answer O True O False
Taylorism underlines the conventional construction, order of the executives, the specialized prerequisites and the supposition of judicial way of behaving is a genuine assertion.
judicial way , Arrangement of logical administration upheld by Fred W. Taylor. In Taylorism view, the assignment of processing plant the executives was to decide the most effective way for the laborer to finish the work, to give the appropriate apparatuses and preparing, and to give motivations to great execution.
He separated each occupation into its singular movements, examined these to figure out which were fundamental, and planned the specialists with a stopwatch.
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John ________ a difficult time at the university this year. (have)
John had a difficult time at the university this year
B. Matching Type. Match Column B with Column A
Answer:
B. Matching Type. Match Column B with Column A
1. Safety equipment ⇒ C. Must be worn.
2. Danger signs ⇒ D. Inflammable
3. Safety information ⇒ E. Warning Do not touch.
4. Caution signs ⇒ B. No Smoking
5. Serious injuries ⇒ A. First Aid
operations management course concept
The operations management course concept refers to the systematic design, direction, and control of the processes that transform inputs such as raw materials, energy, and labor into outputs such as goods and services that satisfy customer needs.
This management process includes inventory management, scheduling, supply chain management, quality control, and more. The goal of operations management is to create efficient processes that maximize productivity while minimizing costs.
Students taking an operations management course learn about these concepts and how to apply them to real-world situations in various industries. They also study topics like process design, project management, lean principles, and decision-making models.
The course is usually offered as a part of business administration, engineering, or industrial technology programs. Graduates of the course may go on to careers as operations managers, logistics managers, supply chain analysts, process improvement specialists, or manufacturing engineers, depending on their areas of focus and interests.
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How can not having a checking account become expensive?
A checking account offers easy access to your money for your daily transactional needs and helps you cash secure.
In today's world it is important to have a checking account, for example in India even in rural areas people have checking accounts, which makes transactions easy and secure and it can become expensive if not have a checking account, for example, if a shopkeeper is not having change and you don't have a checking account then the transaction can become expensive, moreover, you will require to carry cash which will become expensive with less security.
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James often feels underappreciated at work and feels as though his quality of
work on projects is unrecognized.
HOW CAN THIS PROBLEM BE SOLVED ?
James should solicit feedback, Inform your management, Be accountable for your contributions, and Let them know how much you appreciate them.
What does your job best for recognizing and appreciating you?They will feel most valued when you provide your staff members with a sense of purpose, success, and community.
Tell them exactly how they contribute and how they fit into the bigger picture of your firm, in addition to how they interact with their teams and the more significant business.
Verify your own worth, Exercise before work, change your attitude, and concentrate on minor victories.
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A fitness center’s drink machine has been empty for two weeks.When the delivery person arrives to refill the machine the fitness centers manager complains that the fitness center has lost money what should the delivery person do
When the fitness center manager complains that the center has lost money due to the empty machine, the delivery person should show empathy, take ownership of the problem, and offer solutions that can help prevent future occurrences of the problem.
As a delivery person responsible for refilling a fitness center’s drink machine, the best approach to take when the fitness center manager complains that the center has lost money due to the empty machine is to show empathy, take ownership of the problem, and offer solutions that can help prevent future occurrences of the problem.
Here are some tips on how to respond to the fitness center manager’s complaint and help prevent future occurrences of the problem:
Show Empathy As a delivery person, it's important to show empathy by acknowledging the manager’s frustration with the situation. This can help establish trust with the manager and encourage them to view you as a helpful and reliable resource.
Take Ownership of the Problem It is also important to take ownership of the problem by accepting responsibility for the issue and demonstrating that you are willing to work with the manager to find a solution. By doing so, you can help the manager feel confident that you will take steps to prevent future occurrences of the problem.
Offer Solutions To prevent future occurrences of the problem, the delivery person should offer some solutions. For instance, the delivery person can schedule regular deliveries to ensure that the machine is always stocked, or create a system where the manager can request a refill if necessary. This will help prevent future occurrences of the problem.
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“Bubbly Burst, the healthy fun chew.” This was the popular promotion for the leading chewing gum on the market. The parent company for the item, Confectionary Plus, had incorporated a variety of promotional tools to build brand awareness over the years. Besides its range of exotic flavors, the company boasted the reduced sugar content of its products. The company also often included in its ads that “sharp” persons consumed the gum when they needed a healthy boost. The ads were also tailored to appeal to kids with similar messages and was well distributed in schools and vending machines. After three years of such promotion, the product was now a regular staple in the lunch bag of kids as well as in the pockets of most adults.
The success was largely due to the leadership of Peter Hinds, CEO of Confectionary Plus. Hinds was the brainchild behind the marketing and advertising thrusts. Company shareholders were well pleased with his overall results. Behind the scenes though there was a lot going on in the company. While the product did indeed have a reduced sugar content, the artificial sweetener used in the gum had been found to have potentially carcinogenic properties. While there was no conclusive proof of the danger of the product, the company had not approved full evaluation of the ingredient. Besides the potential consumer impact of the sweetener, there were also concerns by Chief Food Technologist, Dr. Marie Mohit that the addition of the ingredient in the production process resulted in a chemical reaction which often affected the respiratory system of a number of workers.
These issues did reach the ears of Hinds who was quite worker oriented. He engaged Dr. Mohit to undertake research on the issue. Generally, workers were not aware of the potential harm. They simply assumed that the respiratory issues were largely due to the general prevalence of “savanna dust” in the environment. Mohit was reluctant to directly research the issue since she had recently discovered that she was pregnant and felt that the material could negatively affect her unborn fetus. She therefore preferred to contract an external party to undertake the research. However, Hinds was adamant that involving an external party would potentially make the issue public and create challenges for the company. For now, he proposed that the workers could be provided with some surgical masks but not be advised of the danger.
The decision of the CEO on the testing issue did not sit well with Mohit. She outright felt that she should not put herself in potential harm. For some time she considered her options and eventually determined that her best option would be to go above the CEO to the company Chairman, Mr. Dan Blake. Blake was often a visitor to various departments but never directly engaged staff on work activity. Nonetheless, he was seen as friendly and would pay compliments to staff as he passed by. Mohit decided that she would engage Blake one afternoon in the car park.
In raising the issue with Blake, she provided documentation on the situation and was confident of getting a positive result. Mohit was pleased when Blake indicated that he would seriously consider the comments and suggestions. However, when he indicated that her proposal may be better considered over an evening of dinner and drinks, she became appalled. Mohit indicated that she would be unable to acquiesce, to which Blake calmly advised that she may have to therefore be prepared to do her job. Mohit made another attempt the next week and received a similar reaction. This time, Blake reminded Mohit that she should consider that her contract was up for renewal later in the year and her lack of ‘social skills’ may be a determinant in the renewal. Mohit felt that she had exhausted her options and the company seemed to have no other mechanism to address the two challenges that were now before her.
As Mohit sat at her desk one evening, she received an email from a reporter at the Daily Protector, a major national newspaper. The reporter indicated that there was an interest in speaking to her on some product issues. On reading the email, she began to wonder whether this email was another option for her to have the issues addressed.
QUESTIONS
1. a) Based on the case, are there any potentially ‘harmful’ effects of the advertising done by ‘Bubbly’?
b) Discuss the subject of the harmful nature of advertising and include other examples from the media to support your response.
Technoblade is better than Dream. You better say techno for 100 Coins
Answer:
Techno won and dream lost so which means dream lost his dreams on being the best and techno won his dreams on being the best!
Explanation:
Answer:
TECHNOBLADE IS BETTER THAN DREAM! (no offense I like dream too I've just been watching technoblade for a longer time!)
Explanation:
Between January 2010 and January 2016, U.S. employment increased by 12.1 million workers, but the number of unemployed workers declined by only 7.3 million. True or False: The labor force has remained unchanged.
Answer:
False, the labor forced increased
Explanation:
labor force = total number of people actively working (employed) or searching for jobs (unemployed)
lets say L = the total labor force in 2010
by 2016, L had increased by 12.1 million and decreased by 7.3 million
net change of L = 12.1 - 7.3 = 4.8 more million people were part of the labor force in 2016 than in 2010.
"Which of the eight reasons for new-product failure did GoPro avoid to ensure the success of GoPro’s products?"
Answer and Explanation:
Non-significant difference point as the point of differnce represents the product and services factors that develops the differentiation. Also the goods and services could become distinct as compared with the competitor via differentiation. Also it place its new product apart from many products that provides the advantage against competitors. And when the product is different so it rise the curosity to give a try for that product, and to get to know its benefits
The insignificant point of difference is the reason that Go Pro avoided to ensure product success.
What is the insignificant point of difference ?
If a new product does not have the characteristics or the features to deliver unique product then there is every possibility that it could lead to failure in the market.
This point is one of the reasons why the company had to avoid this to ensure their success.
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Give 4 reasons why companies chose to be quoted on the Nigerian Stock Exchange Market
Companies chose to be quoted on the Nigerian Stock Exchange Market because there is a proper fund-raising and exit route to investors, ready Marketability of Security, ability to raise further capital, supervision, and Control of Trading in Securities.
What is Stock Exchange?Stockbrokers can trade firm stocks and other securities through a stock exchange. Only stocks that are listed on an exchange are eligible for purchase or sale. As a result, it serves as a hub for stock buyers and sellers.
Your firm has the chance to gain greater access to financing, an elevated worldwide profile, and access to liquidity by listing on NGX. Get higher exposure and improved brand awareness. Access to funding for expansion from a variety of investors.
Therefore, companies decided to be quoted on the Nigerian Stock Exchange Market.
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a) A customer wants to return a never-worn pair of shoes and a dress that was worn
once. The customer paid $90 for the shoes and $125 for the dress. What is this
customer's refund amount for her returns? (2 points)
Answer:
$215
Explanation: You sum the amount of money spent on each item, and refund that amount to the customer. 90 + 125 = 215.
Last year sales of XYZ company are Rs. 900,000 and 80% sales are on credit. Gross profit margin is 25% on sales. The closing stock value is Rs. 90,000. What must be the inventory turnover ratio and age of inventory of the firm?
The inventory turnover ratio of the firm is 7.5 times, and the age of inventory is 48.67 days.
What is turnover?
In business and finance, turnover refers to the total amount of revenue generated by a company through its operations over a specific period of time, typically a year. It can also refer to the rate at which a company's inventory is sold and replaced over a given period of time, usually a year. Turnover can be measured in terms of sales revenue, number of units sold, or number of transactions processed.
In accounting, turnover can also refer to the number of times a particular asset, such as inventory or accounts receivable, is replaced or converted into cash over a specific period of time. This is commonly referred to as the inventory turnover ratio or accounts receivable turnover ratio, respectively.
In general, turnover is an important metric used to evaluate a company's financial performance and efficiency, as it indicates how effectively a company is able to generate revenue from its operations and manage its assets.
To calculate the inventory turnover ratio and age of inventory of the firm, we need to use the following formulas:
Inventory turnover ratio = Cost of goods sold / Average inventory
Age of inventory = 365 days / Inventory turnover ratio
To calculate the cost of goods sold, we first need to calculate the total sales and the gross profit.
Total sales = Rs. 900,000
Credit sales = 80% of total sales = 0.8 x Rs. 900,000 = Rs. 720,000
Cash sales = Total sales - Credit sales = Rs. 900,000 - Rs. 720,000 = Rs. 180,000
Gross profit = Gross profit margin x Total sales = 0.25 x Rs. 900,000 = Rs. 225,000
Cost of goods sold = Total sales - Gross profit = Rs. 900,000 - Rs. 225,000 = Rs. 675,000
To calculate the average inventory, we need to add the opening and closing stock values and divide by 2.
Closing stock value = Rs. 90,000
Assuming that the opening stock value is the same as the closing stock value, the average inventory is (Rs. 90,000 + Rs. 90,000) / 2 = Rs. 90,000
Now we can calculate the inventory turnover ratio and the age of inventory:
Inventory turnover ratio = Cost of goods sold / Average inventory = Rs. 675,000 / Rs. 90,000 = 7.5 times
Age of inventory = 365 days / Inventory turnover ratio = 365 days / 7.5 times = 48.67 days
Therefore, the inventory turnover ratio of the firm is 7.5 times, and the age of inventory is 48.67 days. This means that the company sells its entire inventory 7.5 times in a year, and it takes around 48.67 days to sell its inventory.
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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.9 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.
A. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times. If required, round your answers to four decimal places.
Lq =
L =
Wq = hours
W = hours
Pw =
B. Service goals dictate that an arriving customer should not wait for service more than an average of 6 minutes. Is this goal being met? If not, what action do you recommend? Yes or No
C. If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? If required, round your answer to one decimal place.
------ customer per hour
Will the service goal be met? Yes or No
A. Operating characteristics:
Lq ≈ 0.5017, L ≈ 0.9377, Wq ≈ 0.1730 hours, W ≈ 0.5063 hours, Pw ≈ 0.4833
B. Service goal: Not met. Action recommended.
C. Mean service rate: 7.5 customers/hour.
If the consultant can reduce the average time spent per customer to 8 minutes, then the average time a customer spends in the system will be 0.33 hours (20 minutes).
A. To compute the operating characteristics of the customer waiting line:
Arrival rate (λ) = 2.9 customers/hour
Service rate (μ) = 60 minutes / 10 minutes per customer = 6 customers/hour
Average number of customers in the queue (Lq):
Lq = (λ^2) / (μ * (μ - λ)) ≈ 0.5017
Average number of customers in the system (L):
L = λ / (μ - λ) ≈ 0.9377
Average waiting time in the queue (Wq):
Wq = Lq / λ ≈ 0.1730 hours (approximately 10.38 minutes)
Average waiting time in the system (W):
W = Wq + (1 / μ) ≈ 0.5063 hours (approximately 30.38 minutes)
Probability of a customer waiting in the queue (Pw):
Pw = λ / μ ≈ 0.4833
B. The service goal is that an arriving customer should not wait for service more than an average of 6 minutes. However, the average waiting time in the system (W) is approximately 30.38 minutes, exceeding the goal. Therefore, the service goal is not being met.
Action recommendation: To meet the service goal, I would recommend taking the following actions:
Increase staffing: Hire additional design consultants to handle customer questions and product recommendations.
Improve efficiency: Streamline processes and provide training to the consultant to reduce the time spent with each customer.
Appointment scheduling: Implement a system for customers to schedule appointments, ensuring dedicated time slots for each customer and minimizing waiting times.
Self-service options: Provide self-service resources or online tools where customers can access basic information and make preliminary decisions, reducing the need for extensive consultations.
C. If the consultant can reduce the average time spent per customer to 8 minutes, the mean service rate can be calculated as follows:
Mean service rate (μ) = 60 minutes / 8 minutes per customer ≈ 7.5 customers/hour
Will the service goal be met? Yes
If the consultant can reduce the average time spent per customer to 8 minutes, then the average time a customer spends in the system will be 0.33 hours (20 minutes). This is less than the service goal of 6 minutes, so the goal will be met.
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