The company is about to launch a new online product. Realizing that it will soon have to support customers in all time zones, management is considering outsourcing its help desk to provide round-the-clock customer care

Answers

Answer 1

The company is about to launch a new online product. Realizing that it will soon have to support customers in all time zones, management is considering outsourcing its help desk to provide round-the-clock customer care can be a cost cutting solution.

There are potential risks and difficulties with outsourcing. The business should carefully weigh the costs and benefits of each option and consider the standing, capabilities and experience of the outsourcing vendor before making a choice. Clear performance metrics, service level agreements as well as efficient communication and monitoring systems should be established if outsourcing is chosen.

To ensure that the company's brand values and standards for customer service are upheld, adequate training and resources should be made available. If the business chooses to outsource, it should set up service level agreements and clear performance metrics with the vendor. In order to make certain that the vendor complies with the agreed upon standards, it should also put in place efficient communication and monitoring systems.

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Related Questions

After 1 month on the job, Tanner was fired for not learning the job fast enough. His employer can do this easily under a(n) ______.

A) At-will employment agreement
B) Fixed-term employment contract
C) Collective bargaining agreement
D) Employment discrimination law

Answers

After 1 month on the job, Tanner was fired for not learning the job fast enough. His employer can do this easily under an At-will employment agreement.

An at-will employment agreement is an agreement between an employee and employer in which either party can terminate the relationship at any time without providing any advance notice. Both parties have the option to sever the relationship for any reason or no reason at all. In an at-will relationship, the employer has the right to fire an employee for any cause or no cause at all.Therefore, in the given scenario, Tanner's employer can easily fire him under an At-will employment agreement because he did not learn the job fast enough in the given time period. The employer has the right to fire an employee in an at-will employment agreement at any time for any reason.

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1. what is the canada-china foreign investment promotion and protection agreement about? what are the main objectives of this treaty?
2. what is the canada-costa rica foreign investment promotion and _______.

Answers

Bilateral treaty promoting and protecting foreign investment between Canada and China, ensuring predictability, fair treatment, and dispute resolution are the main objectives of this treaty.

A bilateral agreement between Canada and China called the Foreign Investment Promotion and Protection Agreement (FIPA) aims to encourage and safeguard foreign investment between the two nations. This treaty's main goals are to increase predictability and security for investors, ensure fairness and equity, ease the flow of capital, and create a process for resolving investment disputes.

A bilateral agreement called the Canada-Costa Rica Foreign Investment Promotion Agreement aims to encourage and facilitate foreign investment between Canada and Costa Rica. Its primary goals include fostering an environment that is conducive to investment, making sure that investments are protected and treated fairly, and setting up mechanisms for dispute resolution.

The agreement aims to promote economic cooperation, improve market access and give investors from both nations legal certainty and predictability. The provisions on non discrimination, expropriation compensation, and free fund transfers are among the rights and responsibilities of investors that are outlined in this document. The agreement aims to deepen economic ties and promote investment flows that benefit both Canada and Costa Rica.

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when polly the puppy escaped her fenced-in yard, her owner, jane, posted a reward for her safe return. what type of contract was jane creating?

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Answer: Jane is creating a Bilateral contract

The French police structure is described as "multiple coordinated," but there are areas of friction between the Police Nationale and the Gendarmerie Nationale. What are some of the things that put stress on that "coordination"?

Answers

The French police structure is characterized as "multiple coordinated." However, there are some areas of friction between the Police Nationale and the Gendarmerie Nationale that put stress on the coordination of French police. The two forces work together in the fight against crime and threats to national security, but their areas of jurisdiction have long been blurred.

The French police structure consists of three main entities: the police nationale, the gendarmerie, and the municipal police.The police nationale are responsible for crime prevention, police investigations, and maintaining public order in towns and cities.

The gendarmerie is under the jurisdiction of the Ministry of Defense, while the police are under the authority of the Ministry of the Interior.Some of the factors that put stress on coordination between the two entities include a lack of coordination between the two forces in sharing information and intelligence.

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Shondra is a comptroller and has worked at both the local and state level in this position. She has been able to retain her same membership in the American Federation of State, County, and Municipal Employees regardless of the level she worked at. Shondra is a member of a(n) _____ union.industrial

Answers

Shondra is member of an industrial union if she has worked at both local and state level in this position.

What is an industrial union?

Workers in Finland's light and heavy industries are represented by the Industrial Union, a trade union. On January 1, 2018, the Industrial Union TEAM combined with the Metalworkers' Union and the Wood and Allied Workers' Union to form the union. It joined the Central Organization of Finnish Trade Unions, much like its forerunners. The Industrial Federation's representatives expressed their optimism that the Paperworkers' Union will join within a few years despite the union's decision to opt out of the merger that created it. The building and woodworkers' international, the International Association of food, agricultural, hotel, restaurant, catering, tobacco other allied workers' associations, and the UNI Worldwide Union are the four global union federations to which the union belongs.

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Careful———-
is the BEST way to gather information needed to sell alcohol responsibly.
Coordination
Questioning
Observation
Communication

Answers

The BEST way to gather needed information to sell alcohol responsibly is through careful C. Observation.

What does it entail to sell alcohol responsibly?

Communicate with the buyer and make observations to satisfy that the person demanding to buy alcohol is sober.

Alcoholism has been found to be a chronic disease that demands treatment at rehabilitation clinics and support groups, including Alcohol Anonymous.

However, the alcohol seller does not need to antagonize their customers when refusing to sell.  But they can offer customers help when they ask. Diligence is required to avoid alcohol sale offenses.

In gathering information to sell alcohol responsibly, you do not require careful coordination, questioning, or communication but Option C.

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This chapter presented an overview of federal statutes that were designed to protect ________.
A
A. Individual rights
B. The right to privacy
C. The right of self-determination
D. ALL OF THESE ARE CORRECT

Answers

The answer to the question is D. ALL OF THESE ARE CORRECT.

What is the reason?

This chapter presented an overview of various federal statutes that were designed to protect individual rights, the right to privacy, and the right of self-determination.

These statutes include the Fourth Amendment, which protects against unreasonable searches and seizures; the Fifth Amendment, which protects against self-incrimination and double jeopardy; the Fourteenth Amendment, which protects against discrimination; and the Health Insurance Portability and Accountability Act (HIPAA), which protects the privacy of medical information.

These statutes are all important in ensuring that individuals' rights and freedoms are protected, and that they have control over their own lives and personal information.

Hence, option d. is correct.

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which amendment prohibited the federal government and the states from setting a voting age higher than 18?

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The 26th Amendment prohibited the federal government and the states from setting a voting age higher than 18. This amendment was ratified on July 1, 1971. It expanded voting rights to young adults.

The primary motivation behind the 26th Amendment was the ongoing Vietnam War. Many young people argued that if they were old enough to be drafted into military service at the age of 18, they should also have the right to vote and influence the political decisions affecting their lives. The slogan "Old enough to fight, old enough to vote" became a rallying cry for those advocating for lowering the voting age.

Before the 26th Amendment, the voting age in most states was 21. However, the push for change gained momentum during the late 1960s and early 1970s, resulting in the proposed amendment being passed by Congress on March 23, 1971.

Afterward, the amendment needed to be ratified by three-fourths of the states, and this process happened remarkably quickly, taking just over two months.

Once ratified, the 26th Amendment ensured that the voting rights of 18-year-olds could not be denied or abridged by the United States or any state on account of age. This change was a significant victory for young Americans, granting them a voice in the democratic process and acknowledging their role in society.

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Please help me with my french homework​

Please help me with my french homework

Answers

Answer:

draw yourself and introduce yourself with a simple sentence

like for example

j'aime l'art et la façon dont vous pouvez y exprimer votre opinion (i love art and the way you can speak your mind in it )

than like draw you painting a piece of art

hope this helps

Keisha committed a crime in New York, but the punishment for the crime is harsher in Georgia, so the prosecutor organizes her case to be transferred to Georgia

Answers

Answer:

Keisha has the right to be tried in New York under the Sixth Amendment: “In all criminal prosecutions, the accused shall enjoy the right to a speedy and public trial, by an impartial jury of the State and district wherein the crime shall have been committed[.]”

Explanation:

Keisha committed a crime in New York, but the punishment for the crime is harsher in Georgia, so the prosecutor organizes her case to be transferred to Georgia because the sixth Amendment protects a criminal defendant the right to be represented by an attorney during trial.

What is crime?

The term crime refers to the illegal activity. The crime is not allow to the country, if any person is commit the crime are go the jail. The legal punishable by the state in case of crime. The punishment is set according to the different crime. For example a person is harm another person property.

Keisha has the rights to be tried in New York underneath the Sixth Amendment, which states that "in all criminal proceedings, the accused shall have the right to a prompt and public trial, by an unbiased jury appointed by the state and jurisdiction wherein the crime may have been committed."

As a result, the conclusion of the sixth Amendment protects a criminal defendant the right to be represented by an attorney during trial are the aforementioned.

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questionwhat is the difference between the due process guarantees in the fifth amendment and the fourteenth amendment?

Answers

The difference between the due process guarantees in the fifth amendment and the fourteenth amendment is the scope and purpose of each amendment.

Here are the details regarding each amendment:

1. Fifth Amendment

The Fifth Amendment provides due process guarantees in relation to federal government proceedings.

These due process guarantees include the following:

No person can be deprived of life, liberty, or property without due process of law. The government cannot force a person to testify against themselves in a criminal trial. The government cannot take private property for public use without just compensation. The government cannot try a person twice for the same crime (double jeopardy).

2. Fourteenth Amendment

The Fourteenth Amendment provides due process guarantees in relation to state government proceedings.

These due process guarantees include the following:

No state can deprive any person of life, liberty, or property without due process of law. No state can deny any person equal protection of the law.

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Should local police departments work with federal agencies to enforce immigration policies? Why or
why not?

Answers

Answer:

No, because local law enforcement has other priorities especially to protect the people of their community, by adding extra task to local law enforcement would obstruct how they respond to local issues and apply more stress that they already have.

Introduction:
Defective or dangerous products are the cause of thousands of
injuries every year in the U.S. Products Liability
is a field of tort law which concerns the
responsibility of a product man

Answers

Manufacturer or seller for harm caused by a defective or dangerous product. It is based on the principle that those who put products into the stream of commerce have a duty to ensure that the products are safe for their intended use.

The concept of products liability holds manufacturers and sellers accountable for any harm caused by their products due to defects in design, manufacturing, or failure to warn consumers about potential risks.

This area of law aims to protect consumers from the harm and financial losses associated with using defective products. By holding responsible parties liable, products liability law promotes safety standards and encourages companies to produce safe and reliable products.

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The constitution changed the voting age from 21 to 18 when the 26th amendment was passed in 1971. Which war influenced this change ?

It’s for test

Answers

Answer:

The Twenty-sixth Amendment to the United States Constitution prohibits the states and the federal government from using age as a reason for denying the right to vote to citizens of the United States who are at least twenty years old. It was proposed by Congress on March 23, 1971, and three-fourths of the states ratified it by July 1, 1971, the quickest adoption of an amendment.

Explanation:

Answer:

The Vietnam War

Explanation:

Hope this Helped! ;)

will reward for answer

will reward for answer

Answers

Flagged ahead, slow down, and be prepared to stop

Assuming they meet all other requirements, which of these taxpayer's could claim the American Opportunity Tax Credit?
Mary is claimed by her parents, but would like to claim her own education credit.
John would like to claim the AOTC for his son, who is attending a private secondary school.
Julie is a full-time student working toward her MA and would like to claim the AOTC.
Jerry would like to claim the AOTC for his son, who is a sophomore at a state university.

Answers

Jerry would like to claim the AOTC for his son, who is a sophomore at a state university. Hence, option (d) can be regarded as relevant.

Give a brief account on American Opportunity Tax Credit.

In Section 1004 of the American Recovery and Reinvestment Act of 2009, the American Opportunity Tax Credit, a partially refundable tax credit, was first described.

The law provides that:

The Bipartisan Budget Act of 2015 made provisions for the first four years of post-secondary education that were initially only applicable to tax years 2009 and 2010 permanent.Expands the Hope credit to cover all qualified tuition, fees, and course materials that the taxpayer paid for the tax year up to a maximum of $2,000 plus 25% of the subsequent $2,000 in qualified tuition, fees, and course materials. The total credit is limited to $2,500.There is a return of 40% of the credit.For taxpayers with adjusted gross income over $80,000 ($160,000 for married couples filing jointly), this tax benefit is subject to a phase-out.

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1. A ______________________ requires that a judgment rendered by
a state in the US, with proper jurisdiction, must be honored by
other states in the US.
2. What type of jurisdiction involves a courts

Answers

A Full Faith and Credit Clause requires that a judgment rendered by a state in the US, with proper jurisdiction, must be honored by other states in the US.

The Full Faith and Credit Clause is a clause in the United States Constitution that requires states to recognize the public acts, records, and judicial proceedings of other states within the United States. The clause requires that the ruling of a state court of any other state be given binding authority in the courts of each state as if it had been rendered by a local court.

This is meant to ensure the unity of the nation and to further ensure that public records are accepted as reliable nationwide, such as marriage licenses and land claims. The Full Faith and Credit Clause also prevents one state from refusing to enforce the promises of another state's government. This allows for stronger interstate cooperation as well as providing uniformity within the states.

This clause does not require that states honor the laws or policy of other states, despite what those states may permit. The clause only requires that states recognize legal proceedings, such as court decisions, that took place in another state.

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a texan from a small town that does not keep trial records has been granted a new trial, which will be retried in a higher court. what type of trial is it?

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a texan from a small town that does not keep trial records has been granted a new trial, which will be retried in a higher court. The type of trial is appellate trial

A higher court evaluates the decisions or judgements rendered by a lower court during an appellate hearing or appeal, which is a legal procedure. Appellate courts review the procedures and decisions made by the trial court to make sure that they were fair and that proper law was applied.

In the given question, since a new trial has been allowed, it will be held in a higher court, it is likely that individual from small town has requested a higher court's review of the verdict from the prior trial. Any legal contradictions or issues raised by party appealing lower court's verdict will be taken into account by a higher court, which will then decide whether to affirm, reverse, change, or order a new trial, depending on its findings.

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the part of the us government that interprets laws is the executive branch. vice president. senate. judicial branch.
true or false

Answers

The correct statement is that the part of the US government that interprets laws is the Judicial Branch, specifically the Supreme Court and lower federal courts. The statement "the part of the US government that interprets laws is the executive branch, vice president, senate, judicial branch" is false.


The Judicial branch is defined as the body of government responsible for interpreting laws and applying them to real-life situations in order to resolve disputes. The judicial branch is responsible  for interpreting the Constitution and determining the constitutionality of laws. The judicial branch is in charge of deciding the meaning of laws, how to apply them to real situations, and whether a law breaks the rules of the Constitution. The U.S. Supreme Court, the highest court in the United States, is part of the judicial branch.

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Which of the following items is most commonly used to check the status of a court case? a. Private letter ruling b. Citator c. Revenue ruling d. Tax digest

Answers

Which of the following items is most commonly used to check the status of a court case? a. Private letter ruling b. Citator c. Revenue ruling d. Tax digest

The most commonly used item to check the status of a court case is a Citator. A citator is a legal research tool that provides information on the history and subsequent treatment of a specific case, statute, or regulation. It helps legal professionals to determine the current validity of a cited authority and if it has been overruled or affirmed by higher courts.

On the other hand, private letter rulings, revenue rulings, and tax digests are primarily used in the context of tax law. A private letter ruling is a written statement issued by the Internal Revenue Service (IRS) to a taxpayer, interpreting and applying tax laws to the taxpayer's specific set of facts. A revenue ruling is an official interpretation of the tax law by the IRS which provides guidance on how the agency will treat certain tax issues. Lastly, a tax digest is a compilation of tax laws, regulations, and cases that summarize the tax implications of various transactions and events.

why your doctor should care about social justice argumentative

Answers

Doctors should care about social justice because it is essential to providing quality healthcare. Social justice is the fair and just distribution of resources and opportunities in society.

When people are denied access to healthcare, education, housing, and other essential resources, it has a negative impact on their health.

There are many ways that doctors can promote social justice. They can advocate for policies that improve access to healthcare, such as universal healthcare.

They can also work to address the social determinants of health, such as poverty, discrimination, and environmental pollution. Doctors can also educate their patients about social justice issues and how they can make a difference.

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How do you think researching and working with violent criminals negatively effects the criminal justice professional? Give examples.

Answers

How researching and working with violent criminals can negatively affect criminal justice professionals:

1. Psychological stress
2. Burnout
3. Compassion fatigue
4. Stigmatization
5. Increased risk of violence and injury

which of the following are recent ways in which the texas criminal justice system has been reformed?

Answers

Requiring drug treatment and probation as alternatives to prison for first-time, low-risk, nonviolent offenders and allowing judges more leeway when deciding on treatment programs, parole, and probation for non-violent offenders.

What three things did reformers do to alter prisons?

Recent suggestions for jail reform include expanding access to family and legal advice, allowing couples to visit, preventing violence before it happens, and using assistive technology for house arrest.

How has Texas worked to lower incarceration rates?

To decrease the prison population, these include expanding the use of parole, executive clemency, and compassionate release. The overhyped 2007 reforms did not have the same impact on the growth of the prison population as the acts of the Texas Board of Pardons and Paroles (TBPP).

Has the criminal justice system undergone any recent changes?

Over thousands of years, the criminal justice system and the law have changed. Criminal law has changed a lot over the past 2,000 years, from Pontius Pilate's refusal to crucify Jesus Christ to the famous Watergate trial of President Richard Nixon.

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Of the following, turnout among young voters is likely to be highest among
black educated females
low-income male college students
young white, non-Hispanic males
non-college factory workers

Answers

Answer:

Black educated females

the plaintiff brought his car to a mechanic for a tune-up. during the tune-up, the mechanic removed the fuse for the brake lights and inadvertently failed to replace it, causing the lights to stop working. as the plaintiff was driving his car home from the mechanic, he was involved in an accident. the plaintiff, seeing a friend walking along the road, slammed on his brakes to give the friend a ride. the defendant, who was driving the car behind the plaintiff, hit the plaintiff. the plaintiff sustained severe whiplash from the accident and has sued the defendant and the mechanic. at trial, the jury determined that the plaintiff's damages were $10,000 and that the defendant was 50% at fault, the mechanic was 25% at fault, and the plaintiff was 25% at fault. the jurisdiction recognizes pure several liability and partial comparative negligence. how much can the plaintiff collect from the defendant?

Answers

Answer:

100,000USD

Explanation:

Describe an economic problem the government in America is trying to solve. What solution to this public policy issue do you think would work best?

Explain why this policy would be the best solution using Sowell's three questions.

1.)Why is your proposed solution the best response to this issue?
2.)What is the cost of your proposed solution?
3.)Is there evidence (statistics or statements from experts) from a credible source that shows your proposed solution would work?
ASAP!

Answers

Inflation is an economic problem that the American government is attempting to remedy. The remedy is to implement a contractionary monetary policy.

The cost of employing contractionary monetary policy is that the country's unemployment rate may rise. Implementing a contractionary monetary policy is a common technique for managing inflation. A contractionary policy tries to reduce the quantity of money available in an economy by reducing bond prices and boosting interest rates. As a result, prices fall, inflation slows, and consumer spending falls.Controlling the amount of money in the economy is a critical monetary strategy for combating inflation. If the money supply shrinks, demand for goods and services will fall, as will prices. Another method for reducing the amount of money in circulation is when the government withdraws specific coins or paper money from circulation.

As a result of the economic crisis and decreasing production, companies hire fewer personnel.

Thus this is the economic problem of America.

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In the United States, a court case involving the ownership of a patent would be heard by which court?
State or the Supreme Court
Federal only
Federal or state
State only

Answers

Answer: the Court of Appeals for the Federal Circuit

Patent case appeals are heard by the Court of Appeals for the Federal Circuit (CAFC) (see Question 1, Order of precedence). The US Supreme Court hears appeals from the CAFC on a discretionary basis.

Explanation:

Federal only i think

Due to the system of federalism, which of the following courts has the broadest subject matter jurisdiction? a Charleston County Trial Court (state of South Carolina) b The United States (federal) District Court for the District of South Carolina c The United States (federal) Fourth Circuit Court of Appeals
d The United States (federal) Supreme Court

Answers

The United States (federal) Supreme Court has the broadest subject matter jurisdiction due to the system of federalism.The answer is B.

In the United States, the federal system is based on the separation of power between the central government and the state governments. Under this system, courts have jurisdiction over cases involving federal law, state law, or both. The United States Supreme Court has the broadest subject matter jurisdiction due to its power of judicial review.

It is the only court in the United States with the power to interpret the Constitution and to review federal and state laws to determine if they are constitutional. The Supreme Court has appellate jurisdiction, which means that it hears appeals from lower courts and can overrule their decisions.The answer is B.

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What is the first policy that impacts Indigenous peoples like
me?

Answers

The first policy that impacts Indigenous peoples is the Doctrine of Discovery.

The Doctrine of Discovery was the first policy that impacted Indigenous peoples. The Doctrine of Discovery, which emerged in the fifteenth century, provided a legal foundation for European claims to land in the Americas, Africa, and Australia. Indigenous peoples' rights to land, resources, and self-determination were disregarded by this colonial system, which was based on the belief that Indigenous peoples were subhuman and incapable of governing themselves. As a result, Indigenous peoples were frequently exploited, enslaved, and subjected to cultural genocide.

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Give example in us history when executive government policy contradicts health policy

Answers

Answer:The Supreme Court could also vote to overturn an order. Executive orders can adjust how existing healthcare laws are followed. For example, the ACA has an open enrollment period every year where people are allowed to sign up for new plans. With an executive order, the President could lengthen or shorten the open enrollment period.

Explanation:

Other Questions
what is the purpose of the sample? Question 8 of 10Which of the expressions below best corresponds to the followingillustration?A. J'ai le nez qui coule.B. J'ai de la fivre.C. Je tousse.D. J'ternue sans arrt.SUBMIT PLEASE HELP I WILL GIVE 50 POINTS! IF YOU GIVE FAKE ANSWER I WILL REPORT YOU!!!The amount of money in an account may increase due to rising stock prices and decrease due to falling stock prices. Marco is studying the change in the amount of money in two accounts, A and B, over time.The amount f(x), in dollars, in account A after x years is represented by the function below:f(x) = 10,125(1.83)xPart A: Is the amount of money in account A increasing or decreasing and by what percentage per year? Justify your answer. (5 points)Part B: The table below shows the amount g(r), in dollars, of money in account B after r years:r (number of years) 1 2 3 4g(r) (amount in dollars) 9,638 18,794.10 36,648.50 71,464.58Which account recorded a greater percentage change in amount of money over the previous year? Justify your answer. (5 points) why is it important to wash both sides of a composite part with silicone-free soap and water? Which one of the following compounds is a non-electrolyte when dissolved in water?Cu(NO3)2CaCl2HClNaCH3CO2CCl4 Can someone help me what is the meaning of liyf literally how do u spell it _____ involves the identification, analysis, forecasting, and planning of changes required in the human resource area to ensure that a company meets changing business conditions. An oligopoly industry has two firms, Firm 1 and Firm 2. The price of the industry output is given by P= 36 - Q, where Q is the total output of the two firms. Suppose that Firm 1 has a marginal cost of $9. And suppose that Firm 2 has a marginal cost of $0. a. Using reaction functions, derive the Cournot outputs of Firm 1 and Firm 2. b. Suppose now that Firm 1 becomes a Stackelberg leader and Firm 2 becomes a follower in this market. Derive how much should the Stackelberg leader and follower produce respectively? determine the domain and range of the following function. Record your answers in set notation. Can someone explain this to me? I can't understand any of it. true or false: the dividend yield is an indicator of how much dividend income you will receive for every $100 you invest in the stock. Evan owns a small business selling ice-cream. He knows that in the last week 83customers paid cash, 8 customers used a debit card, and 2 customers used a creditcard.Based on these results, express the probability that the next customer will pay with adebit card or a credit card as a percent to the nearest whole number. Label one of the test tubes Fe2+. Add 4 milliliters of iron(II) sulfate to the test tube.Label the other test tube Fe3+. Add 4 milliliters of iron(III) nitrate to the test tube.Add 4 milliliters of potassium thiocyanate to each test tube.Observe the contents of the test tubes, noting any evidence of a chemical reaction. Record your observations in the table. If there is no evidence of a reaction, write no reaction. How should the cost of a plant asset be measured when that asset is acquired by issuance of common stock If Jared makes $200 a week working on cars but he spends $25 a week on uniforms, howmuch money will he accumulate in one year if he saves all his employment income? Which of the following is/are true?a The atomic radius of hydrogen is 37 pmb. The atomic radius of chlorine is 99 pmC The atomic radius of bromine is 114 pmd All of the above Why must the difference between the water level in the eudiometer tube and the water level in the beaker be measured I need someone to compare 2 pictures for 5 points pls at least do the silver activity It is writing that connects ideas, concepts or events. It connects events, showing their patterns, relating them to each other or to specific ideas, themes or concepts. * What is the genre of the Arachne? What led you to this conclusion?